QuickBooks Intuit
QuickBooks Intuit Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
QuickBooks Intuit has 1.7 star rating based on 172 customer reviews. Consumers are mostly dissatisfied.
21% of users would likely recommend QuickBooks Intuit to a friend or colleague.
- Rating Distribution
Pros: Online platform, No pros if you have the ability to hold my company hostage, Easy to understand the explanations.
Cons: Lack of customer service, Being lied to and misled, Customer service sucks.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
QuickBooks Intuit has 1.7 star rating based on 172 customer reviews. Consumers are mostly dissatisfied.
21% of users would likely recommend QuickBooks Intuit to a friend or colleague.
- Rating Distribution
Pros: Online platform, No pros if you have the ability to hold my company hostage, Easy to understand the explanations.
Cons: Lack of customer service, Being lied to and misled, Customer service sucks.Recent recommendations regarding this business are as follows: "bab al khalidiah llc", "Your system is not customer friendly. If you want to stay in business, you need to come up with a better ystem that doesn't have me running in circles to get simple assistance with a glitch in your software. I need help today and not 24 to 48 hours form now via email. I was paying for your service, NOT ANY MORE. You cost me money, so now I am going to do my best to do the same to you.", "Try to ask for help on weekends. Good luck!", "ZOHO Accounting", "DON'T BUY QB".
Most users ask QuickBooks Intuit for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
Top QuickBooks Intuit Reviews
"Very satisfied"
Very pleased handle very professional resolved my issues very quickly highly recommend quick books to everyone thank you for your help I rely on quickbooks for...
"Bad expereince"
This company has made it clear that they have little to no concern for their paying customers. They make it impossible to find a phone number to contact...
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Makati City, Manila
We made our payment today but our account remain suspended?
We made our payment today but our account remain suspended? we urgetly needed you to update this for our bookkeepping processing and record.
Preferred solution: to update our account today,
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Sharjah, Sharjah
Yılmaz
Wrong payment. Can you refund?
Many same credit card or can you call?
We want to cancel our account. Can you help us?
Preferred solution: Full refund
User's recommendation: bab al khalidiah llc
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Virginia Beach, Virginia
Bad expereince
This company has made it clear that they have little to no concern for their paying customers. They make it impossible to find a phone number to contact someone for immediate assistance in the event of a significant issue.
When you finally get a phone number, their auto attendant runs you in circles so much that it basically times you out and hangs up on you. (Call the sales line, though, you get right on in, happy to take your money, not support you after purchase.) Basically, I lost money due to an issue in Intuit QuickBooks that required their assistance. I have already removed this junk system from my business and have told my friends in my local Chamber of Commerce to do the same. I am aware of 9 who have already done so, and hope many more do as well.
I'd seriously recommend weighing all other options before using any Intuit product.
They either need to remember that the customers pay the bills and need the ability to get help, or they need to go out of business for refusing to help their paying customers. (I also switched from TurboTax to another tax software, simply because it is an Intuit product.)
- Simple to use when it works
- Virtually impossible to get help when it doesnt
Preferred solution: Apology
User's recommendation: Your system is not customer friendly. If you want to stay in business, you need to come up with a better ystem that doesn't have me running in circles to get simple assistance with a glitch in your software. I need help today and not 24 to 48 hours form now via email. I was paying for your service, NOT ANY MORE. You cost me money, so now I am going to do my best to do the same to you.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Product works but bills fraudulent charges sometimes
Company fixed the issue and I have been provided with full refund. They issued 3 fraudulent charges and for 3 weeks, did not admit to them.
Ultimately after many emails and complaints, they admitted they charged 3 charges fraudulently as a mistake. QBO will stonewall customers with chatbots for at least a week.
I recommend customers complain about such practices as fraud. That is the only way they start taking it seriously.
QBO runs fraudulent charges sometimes but gives me the run-around instead of solving the problem. They feign they don't understand my problem and keeps hoping they don't have to deal with their fraudulent charges. I admit their reps are Filipinos for whom English is not their first language but they refuse to switch me to a US team who would understand better the problem.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWasted 2 hrs on the phone and online to try and get my subscription refund. It finally got done when I went through pissed consumer.
Jacob was great but both of my request were denied the third time through pissed customer it was final approved and done. Quickbooks made it difficult to get a refund.
I think they wanted the customer to give up. I will never do business with them again.
Riverside, California
Customer Serfvice
SUCKS! CALLED 877683**** SPOKE TO ARTHUR WHO WAS iNCAPABLE OF TRANSFERRING CALL TO ANOTHER DEPARTMENT AND iNCAPABLE OF ANSWERING A BASIC QUESTION
Grafton, North Dakota
They have doubled subscription every year for the past 3 years
They have doubled subscriptions every year for the past 3 years, and the service has gotten worse. Software hasn't been upgraded; they just bend you over and charge you with *** customer service.
For all of you that are unhappy, I just spent a month trial with 'ZOHO.' Great program, amazing customer service, superior product.
I recommend it to everyone. Screw Intuit.
- Junk overpriced crap customer service
Preferred solution: Already switched to ZOHO
User's recommendation: ZOHO Accounting
Received possible phishing emails. Needed to talk with an agent on Sunday since I work full time on weekdays.
Be available on weekends. Received possible phishing emails. Needed to talk with an agent on Sunday since I work full time on weekdays.
- Customer service not available on weekends
Preferred solution: Advise on possible phishing emails.
User's recommendation: Try to ask for help on weekends. Good luck!
Indianapolis, Indiana
I was on phone support for 45 minutes with an agent trying to access merchant services function on our quickbooks. She finally told me she was going to escalate the the call to a specialist.
No one has called me back and its going on 1.5 hours. I need to run credit card payments and QB will not let me do it!
Why am I paying for something that is supposed to make running a small business easier??
Payroll
Can not get any help! Horrible customer service I google the hours and still can not get to someone
Your ai bot sucks as well
Preferred solution: Apology
No customer service.
Never got a response from my email to them regarding possible fraud email sent to me. No return email or phone call.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDissatisfied customer
To Whom It May Concern:
I have been using various forms of Quickbooks since the 2000s when it was only available in software disc format. In the past 5 years, QB has become increasingly less user-friendly, less customizable, less functional, and less useful.
Having just received an email about a new series of updates (AI) and a price increase, I will be taking my business elsewhere. You are clearly not utilizing customer feedback or meeting customer needs.
Your platform has gotten increasingly clutter, busy, and dysfunctional. I'm very upset and disappointed to see the software go downhill like this.
Preferred solution: Full refund
User's recommendation: Do not use
Credit Card Charge
I would like someone to call me, (717) 825-****
I was trying to find out what a charge on my credit card was for. Seemed excessive.
Please have someone contact me ASAP. Thank You
WORST CUSTOMER SERVICE I HAVE EXPERIENCED
Intuit has done every thing imaginable to make it difficult to talk to someone. AFTER MANY SEARCHES FOR A PHONE NUMBER. I TALKED TO SOMEONE WHO HELD ME ON-LINE FOR OVER 30 MINUTES.
User's recommendation: DON'T BUY QB
Support
In 2 years I have had cash taken out of my QuickBooks checking due to some form of computer *** And not a appropriate response by customer service.
User's recommendation: 3
Next to impossible to get through to a human being.
Pointless.
I don't want to talk to AI or computer generated voice can I please speak to a human. This whole process sucks
User's recommendation: Use a different service
Brands Related to QuickBooks Intuit
TurboTax
“To do their taxes, O helped me. They all act like they haven't even had people. I still have not...“
Intuit
“I'm pissed I can't get into my account because I don't have the same number. I need to update my phone...“
Turbo Debit Card Intuit
“More than once I have had my account compromised, where someone changed just my email address. When I...“
TurboTax Canada
“How can I even talk to anyone when your technology sacks. I cannot netfile my taxes and cannot even...“
Companies Similar to QuickBooks Intuit
Xero
“We are on a regular Subscription which charges our card monthly. Card details changed or not enough in...“
AccountingCoach
FreshBooks
“Fixed the problem and knew exactly what to do. Very knowledgeable, courteous and professional. So happy...“
Sage
“To VETERANS of The military Services: Today I was told by Lisa (Location on Carter Hill Rd, Montgomery...“
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
Will never use Groupon again. They don't have a great response team.